Security & trust
Rekio talks to your customers on your behalf. Here’s how we keep that honest and safe.
Always honest about being AI
Every Rekio agent says it is an AI assistant at the start of every call. A natural conversation never means pretending to be human.
Call recording consent
Callers are told when a call is recorded. You choose whether calls are recorded and how the notice is worded. [TBD: per-country defaults]
Calling hours & do-not-call
Outbound calls only happen within the calling hours you set. Do-not-call lists and opt-outs are respected automatically, and anyone can ask not to be called again.
Encryption
Data is encrypted in transit (TLS) and at rest. [TBD: key management details]
Roles & permissions
Team members get roles that limit what they can see and change. Every action the agent can take on a call is set to Off, Ask or Allowed.
Data retention
You decide how long recordings, transcripts and summaries are kept, and can delete them at any time. [TBD: default retention periods]
Data residency
[TBD]
Certifications
[TBD] We’ll list certifications here once they’re in place.